If your Trial does not appear to be functioning as you would expect and have read the information provided below, please click on the Help menu option in the User Portal to log a ticket. We will respond as soon as possible. If you would like to talk with somebody in person, please request to schedule a meeting
Your backup will start immediately and be completed in a few minutes – ‘Backup 1’ will NOT show a ‘Completed Date’ in the status page, but you will see some data under View Xero Data in the user portal and backapp web .
The trial will only backup approximately 50 records of your data from each area in Xero.
During the trial, the backed up data will not sync to any of the supported cloud storage providers.
As a result of limited data backed up, you may see some missing data when viewing the contents of the backup in our portal.
Here are some IMPORTANT things to note when you do convert to a fully paid subscription…
Absolutely NO data limits - our largest single Xero org so far is 2 million records and 60GB of attachments. If you are one of these users, Xero is probably not the right choice for you or you might need to seek technical advice and re-think how you have implemented Xero.
Xero have a daily data limit that prevents ALL App Partners from pulling excessive amounts of data. If we hit this daily limit, our service waits and continues the next day. Depending on how much data you have in Xero will determine the length of time this will take, 1 day or several days, weeks and sometimes months. This is NOT a problem with Control-C. You need to be patient. Good things take time.
The first backup needs to complete BEFORE the first cloud sync to GoogleDrive, OneDrive, Box, DropBox, Control-V will start. Do not disconnect and reconnect your cloud account, it will start within a 24hr window once it sees the first full backup is complete.
The subscriber is responsible for monitoring their backups. A daily email is sent advising you of its status. If there are any red items, then there is a problem that you will need to address e.g. the org has disconnected. Should you require assistance, please reach out to us by clicking on the Help in the bottom left Menu item in the User Portal.
If you would like to try a fully functional account, please complete the form below and we will respond as soon as possible.
Just ping us and create a ticket. Weâll get back to you soon.
We would love to hear from you
