Because Ctrl+Z Can't Undo Everything Xero's Zero Backup Policy. Control-C: Three Your SaaS Data is One Outage Away from Disaster. Xero Gives You Zero Backup. We Give You Peace of Mind. Xero + Zero Backup = Zero Sense. Your SaaS Provider Has One Copy. You Deserve Another. Your Data's Second Chance. The Insurance Policy Your SaaS Provider Doesn't Offer.

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Four Compelling Reasons To Backup your SaaS Data

Don’t let SaaS vulnerabilities leave you stranded – secure your data with backups today!

Supply Chain Risk

SaaS platforms, while offering flexibility and scalability, introduce supply chain risks due to their reliance on third-party providers and interconnected services.

 

Outages

If a SaaS platform uses the likes of AWS or Azure for its cloud infrastructure, any security vulnerabilities or outages within those providers can directly impact the SaaS platform's availability, data integrity and disrupt operations, impacting the entire ecosystem.

Terms of Use

Have you read them? Adhering to a SaaS provider's Terms of Use is crucial as it legally binds both parties, outlining permissible usage, data handling, and liability. Non-compliance can lead to service termination.

Compliance

You are required to backup your data inputted into their systems. Non-compliance can lead to service termination, legal disputes, and reputational damage, highlighting the importance of understanding and upholding these agreements.

User Error

User errors, such as accidental deletions, overwrites, or incorrect data entry, are a leading cause of data loss. Highlighting the importance of robust backup and recovery solutions

A Copy of your Data

Even seemingly minor mistakes can have significant consequences, highlighting the importance of robust backup and recovery solutions to mitigate the risks associated with human fallibility.

Cyber Attacks

Ranging from ransomware to data breaches the increasingly sophisticated Cyber Attacks all pose a serious threat to businesses...

Catastrophic

...potentially leading to catastrophic data loss or prolonged service outages. These malicious attacks can cripple operations, compromise sensitive information, and result in significant financial and reputational damage.

12+ Years of Experience as the Leader in Xero Backups and Xero Practice Manager and Cin7 Omni

For over 12 years, Control-C has been the leading innovator in Xero and Xero Practice Manager backups, serving Xero users globally with a proven track record of success. We also offer backups for Cin7 Omni, providing comprehensive data protection for businesses of all sizes. We partner with MSP resellers and CPA practice partners to provide our clients with the best possible service and support.

Our comprehensive backup solutions ensure that your Xero, Xero Practice Manager, and Cin7 Omni data is always protected, no matter what happens. We offer automatic backups daily, as well as a one-time full backup option.

Company Skills

With Control-C, you can rest assured that your critical business data is safe and secure. We are committed to providing our clients with the highest quality service and support, and we are always here to help you with your backup needs.

Backups for everyone

Get everything you need in one place

Xero Business

Comply with the Xero Terms of Use and secure your data and access to your data during any outages that Xero may experience. Don't be caught without your valuable financial business data, have a plan for when things go wrong.

Xero Practice Manager

Comply with the Xero Terms of Use and secure your data and access to your data during any outages that Xero may experience. Don't let you Practice be caught without your valuable financial business data, have a plan for when things go wrong.

Cin7 Omni

Comply with the Cin7 Terms of Use and secure your data and access to your data during any outages that Cin7 may experience. Don't let you Business be caught without your valuable Inventory and Order data, have a plan for when things go wrong.

Xero Gives You Zero Backup. We Give You Peace of Mind.

Our Awesome Customers

Why People Put Trust In Control-C

Rest asure, sleep well

Franco van Vuuren

Wow, I was super surprised to learn that I need to do backups on Xero. Then I found Control-C. Pheew, I now sleep well at night, knowing it is all backed up! Campbell and the team is super clued-up, and the "handholding" during that first couple of weeks (API limits on Xero's side mean that the first full backup takes time) was awesome! Even the time difference (NZ - SA) did not stand in their way to assist!

One-Off backup

John Jacobson

I purchased the one-off backup when finishing with Xero. Control C had the most comprehensive solution and makes looking up historical account data very simple. The support has been excellent, and I would highly recommend this product, either so you have piece of mind of a regular backup, or, like myself, needed a one-off solution to move on from Xero.

Fantastic support team

Tony Holt of Sales

In the unlikely event you need help from the support team, you can be confident that they will deliver timely and clear support to solve any issues that may arise. This is great software for ensuring you have backup copies of your data.

Great service

Patrick Dedat Humphrey

I am migrating from Xero to FreeAgent, primarily because I can get it free with a Mettle bank account. I needed to download all the information and attachments from Xero for record keeping purposes. ControlC was great for this purpose and once I understood how it worked, the one off download was a breeze and very cost effective compared to some of it's competitors. Campbell Green, the founder, was very responsive to my queries - I would definitely recommend this service whether as a one off or as a regular backup.

Great App

Michael Chan

Cheap peace of mind in case something happens to Xero and the bank connection (like what happened once back in 2019).

Peace of Mind and great support

Barry Dowd

Excellent backup solution for peace of mind. Customer support is outstanding.

Easy to setup and reliable

Yujing Leong

The setup was intuitive and easy to follow guides were also provided. The customer service for questions or guidance has been answered promptly and professionally. In terms of the app, it is good i.e. dashboard, email triggers. I recommend it

Providing peace of mind

Roger Grove

control is easy to use and reliable. I recommend it to all Xero users. It is a small price to ensure the security of your data, and security of your data is the only way to ensure business continuity.

Imagine...

Your business data, the lifeblood of your operations, vanishes overnight.

Do YOU have a Business Continuity Plan (BCP)?

- How would you operate?

- Could you recover?

So you think your SaaS provider has you covered?

Well here is the fine print!

The harsh reality: Many SaaS platforms require you to retain copies of your data. It’s in their terms of use – a legal obligation you might not even be aware of and I bet you never read the Terms of Use right?

Your SaaS Provider Has Your One and ONLY Copy.
Does that sound like a good business practice??
Control-C gives you another two copies to be sure!

Supply Chain Risk

Outages and Cyberattacks are a matter of 'when,' not 'if.

SaaS Platforms - The Hidden Risks

In the realm of SaaS (Software-as-a-Service) platforms, a silent storm brews beneath the surface of seamless functionality. The very convenience of accessing software and data from anywhere, anytime, masks an unsettling reality – the inherent vulnerability of SaaS providers to the whims of third-party infrastructure giants like AWS and Azure. 

The regular outages of these behemoths, such as the Crowdstrike incident and the AWS debacle that crippled Xero’s entire suite of products, serve as stark reminders of this precarious dependency.

Cin7, like Xero, finds itself in the same boat, entrusting its operations to AWS and Azure (verified through company statements and news reports). This shared reliance on external infrastructure exposes a chilling truth: even the most robust SaaS platforms remain at the mercy of events beyond their control.

While both providers explicitly state in their terms of use that end-users should back up their data, the harsh reality is that many fail to heed this warning. The false sense of security fostered by the cloud lulls users into complacency, leaving them exposed to the devastating consequences of outages, cyberattacks, and data breaches. 

Recent attacks on SaaS providers, such as the ransomware attack on Kaseya, which offers IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs) , impacted thousands of businesses, underscore the very real threat of data loss and disruption.

“No one is immune to cyberattacks”

Microsoft’s recent security incidents are a reminder that even industry giants are not immune to cyber threats.

This compelling introduction highlights the urgent need for end-users to take proactive measures to protect their valuable data. Regular backups, regardless of provider assurances, become an indispensable safeguard against the hidden risks lurking within the SaaS landscape. In a world where downtime translates to lost revenue, productivity, and reputation, the onus falls squarely on users to fortify their digital fortresses.

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SaaS Supply Chain Risks

The latest Xero outage, 31 July 2024, serves as a stark reminder that even the most robust SaaS platforms can be vulnerable to counterparty risk. By understanding and proactively managing these risks, both SaaS providers and their users can better prepare for and mitigate the potential impact of such incidents.

The Xero outage, directly linked to an issue with AWS, vividly illustrates the concept of counterparty risk, also known as supply chain risk, in the context of cloud-based services.

The recent CrowdStrike incident highlights again, the inherent fragility within the SaaS sector, particularly for platforms that rely heavily on their supply chain for maintaining uninterrupted service. While the CrowdStrike incident wasn’t a malicious cyberattack, it exposed a critical single point of failure: the operating system (OS) upon which many SaaS platforms, including Xero, depend. Xero did not escape unscathed during the Crowdstrike incident.

Having comprehensive plans in place for data backup, failover, and recovery can minimise downtime and data loss in case of a major incident.

Counterparty (Supply Chain) Risk Explained

In essence, counterparty risk refers to the potential for one party in a business relationship to fail to meet its obligations, thereby negatively impacting the other party. In Xero’s case, AWS acts as a critical counterparty (or supplier) within Xero’s supply chain, providing the essential cloud infrastructure that underpins Xero’s service delivery.

How the Xero Outage Exemplifies Counterparty Risk:

  • Dependency on a Single Provider: Xero’s reliance on AWS for its core infrastructure means that any disruption or outage within AWS directly translates into service disruption for Xero users. This outage demonstrates the vulnerability that arises when a company’s operations are so tightly intertwined with a single external provider.
  • Cascading Effects: The AWS issue doesn’t just affect AWS itself. It cascades down the supply chain, impacting Xero and, in turn, the countless businesses that rely on Xero for their accounting needs. This highlights how counterparty risk can have a ripple effect, extending far beyond the immediate parties involved.
  • Financial and Operational Impact: The outage has real-world consequences for Xero’s users. Businesses are unable to access their financial data, hindering operations, delaying payments, and potentially causing reputational damage. This illustrates the tangible financial and operational risks associated with counterparty risk.

Major Counterparty Outages

3rd Party/Supply Chain Issues can impact SaaS Platforms such as Xero and Cin7

Xero Users Unable to Login

July 31, 2024, Xero was experiencing a major outage, leaving users globally unable to log in and navigate the platform. Xero identified that the issue impacting customers was related to an issue with AWS, a third-party provider (counterparty) to whom Xero’s platform relies upon. The AWS team investigated the matter with urgency – Xero have no control over their AWS hosted service

CrowdStrike's Blue Screen Fallout: SaaS in the Crossfire

July 19, 2024, A faulty CrowdStrike update triggered a global IT disruption, causing the infamous “Blue Screen of Death” on millions of Windows devices. This impacted various sectors, including SaaS providers like Xero and Cin7. The outage disrupted their services, causing potential delays in data processing, invoicing, and inventory management for their customers worldwide, highlighting the interconnectedness and vulnerability of the digital ecosystem.

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