Xero Central Article -
Reactivate your Xero organisation
- Log in to Xero using your subscriber details.
- Go to My Xero: If you have multiple organisations, click the organisation name and select My Xero. If you only have one, you'll be taken there automatically.
- Access Subscriptions: Select the Subscriptions tab.
- Filter for all organisations: Next to the search bar, click the filter icon and select All to ensure your cancelled organisation appears in the list.
- Reactivate: Find the organisation name, click the menu icon next to it, and select Reactivate.
- Confirm details: (Optional) Select a new pricing plan if needed, then check your billing details are correct and click Confirm purchase.
- Data Retention Period: Xero generally retains archived data for up to seven years to align with common business record-keeping requirements, though this may vary by region.
- Subscription Fee Required: While Xero doesn't charge for data storage of a cancelled account, a subscription fee is required to regain access to the data when you reactivate.
- Temporary Access: If you only need temporary access (e.g., to export data), you can reactivate the subscription and then immediately cancel it again. You will continue to have access for the one-month cancellation notice period.
- Exporting Data: Xero recommends that customers export key data and reports before cancelling their subscription as a best practice for record-keeping.

