How we can Help You

Yes, you can pay in your local currency by selecting Direct Debit as the payment option instead of Credit Card. Our payment gateway provider is GoCardless and only tales a couple of steps to setup. 

You can ask for a refund within 30 days of your first payment.

You will receive an email from us after you have setup a payment method – credit card or direct debit, which will then trigger your first payment.

We accept all the popular payment methods such as Visa, MasterCard, American Express and Direct Debit (GoCardless).

When using controlc ltd, you are dealing directly with a 100% New Zealand owned company. We are here to serve you and make sure you have uninhibited access to ‘your’ data.

We have a phone line that you can call as well as online chat available and are more than happy to meet people in person should the need arise. We have an open door policy and do not hide behind an ’email only’ contact.

Unless you are using our In-Country or Privately hosted services, your data is held in two secure commercial data centres, the primary is based in Wellington and the secondary data centre in Auckland. Both data centres employ backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and various security features such as ‘biometrics’ and ‘mantraps’ with 24/7 monitoring.

Reliability is paramount to our service. Our business model depends on maintaining high levels of uptime for our customers. We understand that data backups are essential, and we take our responsibility to safeguard your information seriously.

While no technology provider can offer a 100% guarantee, we're committed to exceeding industry standards for service availability and reliability. We invest heavily in robust infrastructure, redundant systems, and proactive monitoring to minimize downtime and ensure your backups are always accessible when you need them.

Our track record speaks for itself: we consistently maintain a high uptime percentage, exceeding the industry average. We're confident in our ability to deliver a reliable backup solution that meets your needs and gives you peace of mind.

1. Firstly register as a paid by selecting 'Buy Now' under 'Pricing' the menu.
2. Once Subscribed you will be guided to add your first Xero organisation. NOTE: You can add as many Xero Organisations as you like.
3. Wait for your first backup to complete. This may take only one night to backup depending on your amount of data. Some Xero Organisations could take up to a week to backup, depending on the amount of data they have. If you think it is taking a long time, please let us know and we will investigate.

Once complete, you can see your data through the Xero Items menu option or through backapp Web. Alternatively, download your successful backup to your local device. Under Free Software, download backapp to view and search your backed up Xero data file. Please see our help articles on how to use backapp.

Any question, please email us. We are here to help.

Your very first backup is a full backup and therefore this will take the longest time to run compared to your subsequent daily backups. Once your first back is complete though, your daily backups should complete within a couple of minutes and run daily.

There is really no easy way to calculate how long the first backup will take as it comes down to quite a few factors, just like how long will it take to sail from A to B? Some Xero organisations have taken a couple of weeks, some even longer, but most small Xero organisations complete within a couple of days.

Xero also limits the amount of requests for data in a 24hr period. Once you hit the limit, controlc have to wait until the next day to pickup where it left off.

If you think your first backup is taking way too long, then you should contact us and we will look into it for you and let you know its progress.

Hope that helps.

Yes, you can go back to the day of when your first back.  We keep every backup. This means you essentially have an unlimited archive of all your daily backups that are accessible to you any time you need them.

Whilst Control-C stores your data in New Zealand data centre, we do offer other options to address ‘Data Sovereignty’.

• Support four major third party Cloud Storage providers – Box, GoogleDrive, OneDrive and DropBox (allows you to sync to your local drive)
• Control-V custom Windows sync tool that replicates directly to your servers from ours.
• In-country hosting
• On-premises Private hosting

Please contact us if you would like to learn more about any of these options.

Let’s be clear: a complete Xero data restore is simply not possible. Anyone claiming otherwise is misleading you.

Control-C: The Reliable Alternative

We offer a different approach: rapid access to your backed-up data through our purpose-built application, backapp. Our Recovery Time Objective(RTO) is less than 30min for the avaerage Xero customer.

• Get access to your financial records and your business running again in under an hour.
• Follow your Business Continuity Plan(BCP) to get your accounts back in order using your backed up data

We prioritize giving you usable data to ensure business continuity, not making false promises about full restores.

Why Control-C Stands Out

• We back up your complete Journal
• We provide clear visibility into your backed-up data through backapp
• Thousands of businesses and accountants trust us worldwide

Don’t be fooled by misleading claims. Choose Control-C for a reliable Xero backup and peace of mind. Have a BCP in place.